support.govcollect.comSupport : Software Technical Support Portal

Software Technical Support Portal Welcome Login Sign up Home Solutions How can we help you today? Enter your search term here... Search Login or Signup to submit a new ticket Check ticket status Contact us @ 888-553-9991 Knowledge base Govcollect Product FAQ 9 8 Most Common GovCollect Questions Hardware Specifications for GovCollect What is Govcollect? Online Training Manual Tran Code Formula Structure See all 9 articles Property Tax Interfaces 3 Mortgage Company File Layouts Property Level Fields Updated during assessment import Mortgage File Layout for Mtg companies Payment Processing for Govcollect Only 12 Change the Effective Date Before Taking Payment Single Payment Processing Multiple Payment Processing Earnings Return Based Payment Entry Payments Using the Filing Code Entry Method See all 12 articles Meter Reading Related Processes 8 Meter Reading Process Meter Change Out Setup a Deposit Tran Code and Apply it to an Account Final Out an Account Create a Work Order See all 8 articles Business License and Tax Forms 6 Create Cycle Based Charges Printing a Business License The Act of Sending Out Renewal Notices The Importance of Cycles and Statuses Create Filing Table Entries for Filing Based Returns See all 6 articles SQL 0 Which Reports to Run When 1 How to know which report to run when in GovCollectSql Settlement Instructions for Govcollectsql 1 Settlement Instructions for Govcollectsql SQL Server Version 7 Users Locking Files on a Network Workstation Install SQL Version SQL Express Limitations SQL System DSN Setup Instructions for restoring govcollectsql database See all 7 articles Setup Step 2 Learning Your Way Around GovCollect 6 First Time using GovCollect Customers and Locations Record GovCollect Searching in GovCollect Learning Account Detailed Fields Learn to take a single payment in GovCollect See all 6 articles Batch Payment Processing for Govcollect Only 4 Running Batch Payment Report How to Import a Payment file from a 3rd Party into a Batch Taking a Batch Payment Example of Importing a FIXED Length text file Assessment Related 3 EXONERATION ABATEMENT INSTRUCTIONS with a PREPAYMENT ADJUSTMENT to TAX CHARGES Import Annual Assessment File Getting Supplemental Values to show up on a tax bill GovCollect Terminology 1 Terminology Delinquents and Shutoffs 2 Utility Shutoff Process Delinquent list and Letters Setup Step 3 The Importance of Tran Codes in GovCollect 9 Learning the Importance of Tran Codes in GovCollect Tran Code Required Fields Setup a Flat Fee Tran Code Setup a Return Based Tax or utility billing style rate Penalty and Interest Setup Code Letters in Tran Code See all 9 articles Balancing for Govcollect Only 6 Balance a Payment Session Balancing/ Export to Accounting Software MIP Accounting Export Def File Layout for Cash Receipt Payments MIP AR Accounting Export Def File Layout How payment entries look in the Gltran for Balancing Reports See all 6 articles Trancodes for Billing 3 Prepare Tran Codes for Billing Generate Charges on Accounts SQL Filters for GenTran in SQL Server All Projects use The Learning Server 1 Projects use The Learning Server Govcollect Product Solutions 0 Non Sql Server Version 5 Install GovCollect Server installation instructions (no sql server backend) Windows 8 Install Runtime for compatibility Workstation Install Non SQL Server Version Opos Install for pos and cash drawer Install of Opos pos and cash drawer Setup Step 4 System Defaults 10 Enter Your Organization Default Values Account Type Parameter Setup or Modification Credit Adjustment GL Setup Bank Deposit Account Setup Group or Mortgage Company Setup See all 10 articles Create New Account for Govcollect Only 1 Use the New Account Setup Wizard Make a PDF 1 Convert a report or bill to a pdf Setup Step 5 Data in GovCollect 6 Create Brand New Customer Records for Every Account in GovCollect How to Reset Demo Data so you can Start Processing for Real Using the Importfiles.exe to convert or import data 3 Important Fields Account ID, Customer ID and Location ID Common Tables you may convert data into See all 6 articles Searching for Govcollect Only 2 Searching in GovCollect How to change the amount of accounts returned on a search Report Trouble Shooting 2 Windows 7 Timer Clock Error on Report Viewer Using the BDEADD.EXE to write a Query Setup Step 6 Security in GovCollect 3 How to Add/Edit a User Security Setup Logging into GovCollect, Setting up Groups and Assigning Users Setup Field Level Security (Optional) Reports 1 How to Run a Report in GovCollect Bar Code Font Installation 1 Bar Code Font Installation Setup Step 7 Reports Images and Interfaces 4 Add Your Logo bmp to the System Custom Reports Common for New Users Identify Interfaces for Import or Export Duplicate PIDN Reports Creating a New Session for Govcollect Only 1 Creating a New Session in GovCollect Import process 0 Setup Step 8 Website Setup 0 Network Troubleshooting 3 Find out who is locking a File on Server Shared Memory Conflict Error Solution BDE Settings for a Citrix or remote desktop connection Billing 0 updated information on setting up scheduled task (8-19-16) 1 In order to schedule the recalculate to run at night the following must happen on the server. Installation Documents 14 Adding reports to the report menu Dbase Adding reports to the report menu SQL Base Install Block replace SQL Changing security settings for SQL See all 14 articles Setting up a Scheduled Task Important Note 1 Scheduled Task setup Important Information SQL Server backup instructions for scheduled Task 1 Scheduling Backup for SQL Server System Notes 2 Adding Notes and Warnings Bulk Import PDFs of Bills into Govcollect Notes Accounting Export 2 Accounting Export did not Create an Export File Accounting Export File was Blank Empty Password Reset 0 Bills Table Structure 1 Structure of the dbo.bills Table Created by the System. Project Task List 3 Capital Software Project Task List Property Capital Software Project Task List License Capital Software Project Task List Utility Solutions for Govcollectsql 1 How to do a Refund with a zero payment in GovcollectSql How to change field name on Front Page of Govcollect 1 How to field name on Front screen of Govcollect How to add Search Parameter 1 How to add a Search Parameter If Delinquentmaster table drops from sql when delinquent master runs. 1 If you have issues with creating delinquentmaster GOVCOLLECT CUSTOMERS Middletown, KY 0 Home Solutions Cookie policy We use cookies to try and give you a better experience in Freshdesk. You can learn more about what kind of cookies we use, why, and how from our Privacy Policy . If you hate cookies, or are just on a diet, you can disable them altogether too. 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